Refund policy

Even though the law excludes personalised items from right to cancel, we are offering a customer-friendly return policy.
Customers are able to return items is conditions mentioned below are met.

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. To exercise the right to cancel, you must inform us (GoldenDreams Pawel Sekula, ul. Jana Pawla II 86b, 59-300 Lubin, Poland, mail: shop@custom-coins.gift) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right to cancel

The right to cancel will not exist in case of the following contracts:

1. For the provisions of services after the service has been fully performed, provided that the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader.
2. For the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period.
3. For the supply of goods made to the consumer’s specifications or clearly personalized.
4. For the supply of goods which are liable to deteriorate or expire rapidly.
5. For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
6. For the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
7. For the supply of alcoholic beverages, whose price has been agreed at the time of the conclusion of the sales contract, whose delivery can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
8. Where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, during the visit, the trader provides services that are additional to those specifically requested by the consumer (i.e., repair or maintenance), the right of withdrawal will apply to those additional services or goods. Similarly, if during the visit the trader supplies goods other than the replacement parts necessary to carry out the repair or maintenance, the right of withdrawal shall apply to these goods.
9. For the supply of sealed audio or video recordings, or sealed computer software, which were unsealed after delivery.
10. For the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
11. Concluded at a public auction.
12. For the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance.